End User Support Discussion Sanford Brown Online

In my opinion, when I bring someone new to a help desk I want them to know how to communicate, understand directions, have knowledge of software, applications and help desk experience in a large scale facility. I would also look for knowledge of computers and how to operate them. A worker for me at a help desk would need to know all of this to work for me. The rules and regulations of the help desk would be a must for the employee to follow, this would keep the employee tunes into their job and position as a help desk employee, and not use their workforce for horseplay. I would also like a person that is responsible, reliable, and focused on their position and one who knows how to provide user support, answer questions under pressure and also, support those who are not so literate with computers. Respect and honesty are the last things that I would look for in my worker, I would want them to tell the truth about what happens, this way if their terminal is destroyed they will report their problem instead of hiding it and destroying the system anymore than they have destroyed it. This would keep the business strong and able to support it's clients and customers with 100 percent satisfaction. A person that can handle product evaluations, technical support, and troubleshooting and more, would be a very good person for my help desk position. This would support my business in and out and prove that my business supports it's customers with satisfaction.

Created on November 05, 2014